Help Center

At DellaroseOfficial we strive to provide exceptional service to our customers. Our premium products are shipped within 48 Hours of receiving your payment and 3-5 business days to arrive. A signature may be required, so make sure to track your order to receive it accordingly.

**Due to COVID-19 & the safety of our staff. We will not be offering returns/refunds on any of our items at this time.

Additional non-returnable items:

* Downloadable software products

* Some health and personal care items

Additional questions?

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We only replace items if they are defective or damaged. The time it may take for your exchanged product to reach you depends on your shipping address. Please allow up to 7-10 business days.

If you need to exchange it for the same item, send us an email at info@dellaroseofficial.com Or Contact Us Directly At 877-630-7673.

Absolutely! All of our Premium Extensions are 100% Raw or Virgin Hair and have not been processed in any way.

Once Raw or Virgin hair is treated in any way, it is no longer virgin, if you plan to color your extensions, we recommend that you seek services by a hair professional.

Our bundles weigh between 3.1 to 3.5 ounces.

Number of Bundles needed for a full head:

(Natural Look) 14”-18” 3 bundles.

(Luxe Look) 20”-26” 4 bundles.

(Glam Look) 28” and above 5 bundles.

“Keep in mind the longer your extensions are the less they weigh”

We recommend you wash your hair in lukewarm water at least once a week with your favorite hair products. Try avoiding hair products with alcohol in them! DO NOT MASSAGE YOUR EXTENSIONS AS IT WILL CAUSE YOUR HAIR TO MATTE! Comb your hair straight down when washing. 

Our Premium Raw Quality is the highest level of hair in the industry. It’s pure raw hair and has no “processed chemical” smell. Also, it has natural hair shine. This hair can last 2-3 years with proper care and can be easily bleached to 613.


Our Premium Virgin Hair which is the highest level in the virgin market! It’s full and soft and can last 1 year or more with proper care. This hair can bleach to a 27 color but it also can be bleached to 613 by a professional stylist.